Alesha

Alesha successfully applied for the post of apprentice in care and support in 2012-13 and undertook an NVQ level 2 Business Administration whilst working in different care schemes, with the supported housing and adaptation teams and to support managers in providing administration and customer services.

When I started I was not confident at work and not very motivated. During my placement I was challenged in lots of ways such as adapting to new roles and working with different people and customers. I have learnt how to deal with situations where things have gone wrong and felt really happy when I was told that I was helping sort out a customer’s problems.

Doing the course alongside my work helped me deal with situations that I came across at work. I learnt how to speak to people on the phone, working in line with policies, time management and planning and how to be safe at work. I had a mentor who gave me feedback and helped me when I was finding things hard. It was helpful to get guidance and supervision from my line manager so I understood what I was doing well and where I needed to improve. This gave me a space to explain when some issues outside work were having an impact and my managers helped to sort things out.

At the end of my apprenticeship I am leaving with a boost in my confidence and the aim to achieve my goal to pursue a career in care services. I have a place at University to study Health and Social Care management and will be continuing to work looking after children whilst I pursue this course. It has been a good opportunity for me and I would recommend it to others.